Support & Response

1. Introduction

This Support & Response Policy (“Policy”) outlines the support services provided by BEYOND’NORME (“Company”) for its digital execution systems and operator-focused resources. By using the Platform, you agree to the terms outlined in this Policy.

2. Types of Support Provided

BEYOND’NORME provides support for:

• Platform functionality and features
• Access to educational content and resources
• Technical issues affecting normal platform operation

3. Exclusions from Support

Support does not include:

• Personalized coaching or business advice
• Legal, financial, or professional guidance
• Custom troubleshooting outside the Platform
• Support for third-party tools, software, or integrations

4. Official Support Channels

All support inquiries must be directed to:

This is the official and exclusive support channel.

5. Expected Response Times

BEYOND’NORME aims to respond within:

Business days are Monday through Friday, excluding public holidays.

6. User Responsibilities

Users requesting support must:

• Provide clear, accurate details about the issue
• Include screenshots or examples when relevant
• Use the official support email
• Maintain a respectful and professional tone

Incomplete information may delay resolution.

7. Limitations of Support

BEYOND’NORME may limit or suspend support access for:

• Abusive or hostile communication
• Excessive or repetitive requests
• Misuse of the support system
• Requests outside the scope of this Policy

8. Platform Availability and Downtime

BEYOND’NORME strives to maintain reliable platform availability. However, downtime may occur due to:

• Scheduled maintenance
• Third-party service interruptions
• Unexpected technical issues

BEYOND’NORME is not liable for downtime or delays caused by external providers.

9. Governing Law

This Policy is governed by the laws of the State of California, United States.

10. Amendments

BEYOND’NORME may update this Policy at any time. Changes become effective immediately upon posting. Continued use of the Platform signifies acceptance of the revised Policy.